Grand Eagle is a fairly mediocre casino site that not a lot of people know about. It features a wide variety of video slots and table games and has functioning software that allows instant play.
However, Grand Eagle has its set of drawbacks, which is probably why it still hasn’t become a more popular casino site despite being established over ten years ago. There have been reports about unfair bonus terms, ridged games, and even stealing a player-funded progressive jackpot.
Nevertheless, we decided to give Grand Eagle a thorough checkout and see whether all those claims are true and if the casino improved in the meantime.
Apart from looking into the site’s security and fairness, we will talk about its collection of games, bonuses, banking methods, ways to reach customer support, mobile accessibility, and more. Stay tuned!
Grand Eagle was established in 2009. It is owned and operated by Ardera Limited (registered in Nicosia, Cyprus), a subsidiary of Genesys Technology N.V. It is a company that stands behind some other casino sites like Bella Vegas, Big Dollar, Mandarin Palace, Treasure Mile, Jackpot Wheel and several others.
Grand Eagle owns a valid licence from Curacao eGaming licensing authority (License No. 8048/JAZ). It uses Saucify (BetOnSoft) software that can be downloaded, although almost all the games can be played directly on the website. Apart from video slots that make up the majority of the games on Grand Eagle, the casino also offers video poker and table games.
Genesys Technology N.V. has had a troublesome history and is generally frowned upon in the online gaming community. There have been multiple issues arising from their affiliate programs, and the company has been labelled as having unethical business practices. Almost all their casinos have proven to be unresponsive to player complaints, and there have even been reports about them denying jackpot winners.
Nevertheless, we believe that Grand Eagle and Genesys Technology N.V. have put their past behind them and are working on improving their services and the quality of products. After all, the casino has a loyal player base that’s been growing every year since its introduction to the online gambling market in 2009.
The selection of games in Grand Eagle includes a couple of hundred video slots, a fair selection of table games, and several keno and video poker games. There aren’t any live casino games, which is definitely a downside, while we also couldn’t find any bingos or virtual scratchcards.
It’s safe to say that Grand Eagle is not the best online casino regarding game versatility, but let’s see what kind of games you can actually play here.
There are over 220 video slots to choose from, coming from a variety of respectable providers, such as Saucify, BetSoft, Genii, Rival Gaming, and a few others.
All video slots you can find in the library represent some of the hottest titles in the industry right now. Moreover, Grand Eagle has a habit of adding brand new titles to their collection while cancelling some of the older ones.
Unfortunately, there aren’t any progressive jackpot slots at the moment, although the max payouts on some of these games can be quite lucrative. The most popular titles include 7 Chakras, Buckaneers, Bucksy Malone, Code 211, The Cash King, Football Fever, Hercules: The 12 Labours, Monte Carlo Heist, Monkey Business, The Purse of the Mummy, and more.
All these games feature state-of-the-art visual and sound effects and are filled with exciting and engaging features like bonus rounds and free spins. The games are very versatile, as you can find everything from classic 3-reel slots to more sophisticated 5-reel games with plenty of paylines.
It must be said that the selection of table games in Grand Eagle is pretty vague. The casino exclusively features games from Saucify (BetOnSoft), a software developer whose name is not exactly a synonym for quality table games.
Also, the range of games is fairly weak by today’s online casino standards. The only ones who will be happy with the selection are blackjack players. There are four different blackjack games, including single-deck blackjack, Atlantic City blackjack, European blackjack, and Vegas Strip blackjack. Each of these games also has its Elite Edition where the stakes are raised, making a total of eight blackjack titles.
Apart from blackjack, there’s only one roulette game that features European rules. There are no baccarat, craps, or table poker games, which is a bit disappointing. The available games come with various betting limits that cater to both low and high-risk players.
As we mentioned earlier, Grand Eagle Casino does not feature any live dealer games.
While there are no table poker games in Grand Eagle, nor is there a dedicated live poker section, players can still enjoy a solid selection of video poker games that includes titles like Jacks or Better, Joker Poker, Aces & Faces, Bonus Poker, Double Bonus Poker, Double-Double Bonus Poker, Triple-Double Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Deuces Wild Bonus Poker, and Deuces & Joker Poker.
Apart from video poker, you can find four different keno games.[/decorativeContent]
The Grand Eagle website is expertly designed and provides easy and intuitive navigation. Once you create an account and log in, you will be able to see all the important shortcuts on the left side of your screen, including My Account, Cashier, Promotions, Loyalty, Leaderboards, Tournaments, and more.
In the upper right corner of the screen will be your username and the amount of money you currently have on balance. Next to the number will be the Deposit bonus that leads you right to the cashier page.
The top of the homepage contains banners displaying the latest casino promotions. Scrolling down, you will see a list of some of the most popular games on the website, while you can also browse the games by clicking on separate categories.
All the games available on the desktop can also be played on mobile. Grand Eagle mobile site has a responsive design and can fit well on all screen sizes, from the smallest of smartphones to the biggest of tablets. The mobile site works well on all modern iOS and Android devices. Grand Eagle currently doesn’t offer a downloadable mobile app.
One of the best things about Grand Eagle is the selection of bonuses and promotions. Apart from a rewarding welcome bonus, regular players will be pelted with daily and monthly promotions that include both cash bonuses and free spins. Additionally, Grand Eagle offers a loyalty program that comes with many benefits for high-rollers and long-tenured customers.
All new players will get a chance to claim the welcome deposit match bonus that’s worth 100% up to C$300. Depositors will also need to type in the bonus code FLYHIGH in the cashier section. From there, you will only need to click on Claim, and the bonus funds will be credited to your account.
Grand Eagle is a little stringent on sharing bonus details, but from what we could gather by looking at the casino’s terms and conditions page, the bonus’s wagering requirements are 60x, while the minimum deposit is C$20. Bonuses that are less than or equal to 100% do not have maximum withdrawal limits. There is no information on the bonus’ expiration date.
While the wagering requirements are 60x, only playing video slots and keno games will fully contribute to meeting them. Roulette, video poker, and blackjack carry 50%, 10%, and 5% wagering contributions, respectively.
Grand Eagle has several daily and monthly promotions that reward players with more cash bonuses and free spins.
One of the recurring promotions is Happy Hour which runs every day between 6 AM and 10 AM (ET). All players who make a deposit during this period will receive 50 free spins to use on the casino’s latest video slot titles. What’s more, players who claim seven Happy Hour promotions in seven consecutive days will automatically enter the weekly Lucky Draw and get a chance to receive more bonuses or physical gifts.
Grand Eagle also organizes leaderboards and tournaments and rewards players that rank highly. We won’t go into details regarding other promotions, as they are periodic and subject to change. Nevertheless, you should know that there will always be at least several promotions waiting for you every month at Grand Eagle.
Like many of its competitors, Grand Eagle fights for player loyalty by issuing bonuses and promotions to people who have spent a lot of money on the website.
The casino’s loyalty program features 45 levels. To unlock a new level, you will need to gather enough loyalty points that are related to the amount of money you spend playing. You can then redeem your earned points to receive special bonuses and gifts from the casino.
Some lower levels include rewards like free spins on popular video slots and bonus credits, but as you move along, you will be able to convert your loyalty points into physical rewards such as digital cameras, jewelry, sound systems, iPads, television sets, airline tickets, and tourist packages.
There are several payment methods you can use to transfer money in and out of Grand Eagle Casino. Canadian players can use the Canadian dollar, although it’s worth mentioning that the casino accepts some other currencies, such as USD, CAD, GBP, DKK, SEK and NOK, alongside Bitcoin.
Available deposit methods for Canadians include Visa, MasterCard, American Express, Skrill, Neteller, Neosurf, EFT, Interac, Flexepin, EcoPayz and Bitcoin. Deposits are usually completed instantly, and the minimum deposit limit is C$20.
As for withdrawals, Canadians can use credit cards, Skrill, Neteller, EcoPayz, Bitcoin, and a courier check sent via FedEx or regular mail.
E-wallets and Bitcoin are the best withdrawal methods as the payments are processed quickly, and they include no service charges. Credit card withdrawals will come with a cost of C$15 per transaction and will usually take between six and eight business days. FedEx courier checks take only five business days but cost C$30 per transaction, while regular mail checks take up to 21 business days and have a fixed fee of C$15.71.
The minimum withdrawal limit is C$100. All withdrawal requests go through a pending period that takes 48 business hours.
To conclude this section, we can’t help but feel that Grand Eagle could have done a better job with their banking system. The only positive notes are that there are a lot of available payment methods and currencies.
However, the minimum withdrawal limit of C$100 is simply too high compared to other casinos, and the pending period takes too long. Also, the fees imposed on using credit cards are definitely a downside.
Grand Eagle customer support is available around the clock. Players can use the live chat option, but only when they create an account and log in. The support can also be contacted via email at five separate addresses, depending on your queries:
Additionally, you can try the toll-free international phone line at 888-595-5835. No matter which of these contact options you choose, you will be met with friendly and professional customer support agents that typically respond in minutes.
Grand Eagle Casino is a mixed bag, as there are plenty of things that it does excellently and more than a few things where it performs rather poorly. On the one hand, you have a solid selection of quality video slots, plenty of interesting bonuses, a well-designed website that allows instant play, a wide variety of available payment methods, and responsive customer support.
Switching to the negatives, Grand Eagle misses renowned software developers’ products, lacks some classic table games (baccarat, craps, poker), doesn’t have live dealer games or progressive jackpots, and has high withdrawal limits and fees.
When accounting for all these aspects, we can say that Grand Eagle is a mediocre casino site at best. Nevertheless, we believe that Grand Eagle Casino has a foundation to become a truly great casino operator if it makes some improvements, so at least consider making an account here and giving it a try.